BNA App Support e Scale-up¶

An important element in the scale and support for BNA implementation is support, both technical and end-user. BNA was developed as part of the DHIS2 platform and as such benefits from the vast community support both in-country and globally.

DHIS2 Home and JIRA¶

The DHIS2 home can be found Here, with rich documentation on use of the platform. Support for DHIS is reinforced by the a community platform (JIRA) where users commit tickets to seek for support on an identified issue.

Nota: JIRA está aberto a todos.

1. Go to: https://jira.dhis2.org.
2. Crie uma conta com seu nome e endereço de e-mail.

Reporting and an Issues¶

Uncertain whether something is a missing feature, a bug or deprecated? We’d really appreciate that you ask on the developer list before reporting a bug directly. Thanks!

1. Clique em Criar no menu superior.
2. Selecione um projeto da lista.

3. Selecione um tipo de problema:

   1. Improvement - if you’d like to tell us about something that could be better such as usability or design suggestions.
   2. Novo recurso - se quiser sugerir um recurso.
   3. Tarefa - se foi solicitado a trabalhar em uma tarefa DHIS2.
   4. Bug - se encontrou algo que precisa de conserto.
   5. Epic - if you’d like to submit an idea for a new DHIS2 area such as an app. Epic is used for issues more complex than new features.

4. Clique em Criar.

5. Dica
6. Para criar vários problemas de uma vez, selecione Criar outro.
7. Fill out the issue form. Please give us plenty of context! Include server logs, JavaScript console logs, the DHIS2 version and the web browser you’re using.

Feedback e comunicação¶

To share information, clarify requirements, or discuss details about an issue, do this using issue comments.

1. Selecione o problema que deseja comentar.
2. Na visualização Detalhe do problema, clique em Comentário e insira seu texto.
3. To email others about your comment, simply enter @\<Users Name> in the comment field. An email will be sent to the users’ email addresses that are registered with their JIRA accounts.
4. Clique em Adicionar.

Use the community of practice¶

Make use of the DHIS2 Community of practice to share experiences, post and request for support on a topic of your interest.

1. Ensure to create an account for yourself follow the guidelines below;
2. Read the community guidelines
3. Claim your existing account or create a new account
4. Add a profile picture and introduce yourself to the community
5. Read all the category descriptions to learn where posts go