BNA App Support and Scale-up¶

An important element in the scale and support for BNA implementation is support, both technical and end-user. BNA was developed as part of the DHIS2 platform and as such benefits from the vast community support both in-country and globally.

DHIS2 Home and JIRA¶

The DHIS2 home can be found Here, with rich documentation on use of the platform. Support for DHIS is reinforced by the a community platform (JIRA) where users commit tickets to seek for support on an identified issue.

Note: JIRA is open to everyone.

1. Go to: https://jira.dhis2.org.
2. Create an account with your name and email address.

Reporting and an Issues¶

Uncertain whether something is a missing feature, a bug or deprecated? We’d really appreciate that you ask on the developer list before reporting a bug directly. Thanks!

1. Click Create in the top menu.
2. Select a Project from the list.

3. Select an Issue Type :

   1. Improvement - if you’d like to tell us about something that could be better such as usability or design suggestions.
   2. New feature - if you want to suggest a feature.
   3. Task - if you’ve been asked to work on a DHIS2 task.
   4. Bug - if you’ve found something that needs fixing.
   5. Epic - if you’d like to submit an idea for a new DHIS2 area such as an app. Epic is used for issues more complex than new features.

4. Click Create .

5. Tip
6. To create several issues in one go, select Create another .
7. Fill out the issue form. Please give us plenty of context! Include server logs, JavaScript console logs, the DHIS2 version and the web browser you’re using.

Feedback and Communication¶

To share information, clarify requirements, or discuss details about an issue, do this using issue comments.

1. Select the issue you want to comment.
2. In the Issue Detail view click Comment and enter your text.
3. To email others about your comment, simply enter @\<Users Name> in the comment field. An email will be sent to the users’ email addresses that are registered with their JIRA accounts.
4. Click Add.

Use the community of practice¶

Make use of the DHIS2 Community of practice to share experiences, post and request for support on a topic of your interest.

1. Ensure to create an account for yourself follow the guidelines below;
2. Read the community guidelines
3. Claim your existing account or create a new account
4. Add a profile picture and introduce yourself to the community
5. Read all the category descriptions to learn where posts go