12.6 Manage validation and feedback messages

Note

You will only see feedback messages and have access to the extended handling tools if you are a member of the user group that is set up to handle feedback messages.

With the new app you manage extended tools for tickets and validation messages through the icon menu which appears when viewing a message or checking of messages in the conversation list.

12.6.1 All messages selected

All Messages Selected
All Messages Selected

12.6.2 All messages selected and extended choice picker selected

All messages selected and extended choice picker selected
All messages selected and extended choice picker selected

You will receive feedback messages to your Ticket folder and validation messages to your Validation folder. For feedback and validation messages you have the following options in addition to the messages options:

Feedback handling tools
Function Description

Priority

You can mark a feedback/validation message with different priorities: None , Low , Medium or High .

Setting the priority makes it easier to keep track of which feedback message you need resolved first, and which feedback messages that can wait.

Status

All feedback/validation messages get the status Open when created.

To keep track of existing feedback messages, you can change the status to Pending , Invalid or Solved .

You can filter feedback/validation messages based on their status with the two drop down menus in the internal header bar.

Assigned to

You can assign a feedback message to any member of the user group that is set up to handle feedback messages.

You can assign a validation message to any user in the system.

- means that you haven’t assigned a user to the feedback message.

Internal reply

When you work in a feedback handling team you might want to discuss the feedback before sending an answer to the sender. You can keep this discussion in the same message conversation as the feedback itself.

To send a reply that within the feedback handling user group, click INTERNAL REPLY .