Chapter 6. End-user Training

Table of Contents

6.1. What training is needed
6.2. Strategies for training
6.2.1. Training of trainers
6.2.2. Workshops and on-site training
6.2.3. Continuation of training
6.3. Material and courses

The following topics will be covered in this chapter:

6.1. What training is needed

In a large system like a country health information system, there will be different roles for different people. The different tasks usually depends on two factors; what the person will be doing, i.e. mainly collect data, or analyse it, or maintain the database, and where the person is located, like a facility, a district office, or at national level. A first task will then be to define the different users. The most common tasks will be:

  • Data entry

  • Data analysis processing, preparing reports and other information products

  • Database maintenance - managing changes to the database

Data entry is typically decentralized to lower levels, such as a district. Data processing takes place at all levels, while database maintenance usually is centralized. The following table gives an example of user groups and what tasks they typically have:

Note here that many of the tasks are not directly linked to the use of DHIS2. Data analysis, data quality assessment, preparing feedback and planning regular review meetings are all integral to the functioning of the system, and should also be covered in a training strategy.