8.8. Manage messages and feedback messages

8.8.1. About messages and feedback messages

Within DHIS2 you can send messages and feedback messages to users, user groups and organisation units. When you send a feedback message, it is routed to a particular user group. If you're a member of this user group, you've access to feedback handling tools. You can for example set the status of an incoming feedback to "Pending" while you're waiting for information.

[Note]Note

Messages and feedback messages are not sent to users' e-mail addresses, the messages only appear within DHIS2.

8.8.2. Create a message

  1. From the Dashboard, click Messages.

  2. Click Write message.

  3. Define who you want to receive the message. You can send a message to organisation units, users and user groups.

    • In the To org unit field, select the organisation units or group of organisation units you want to send the message to.

    • In the To user field, select the users or user groups you want to send the message to.

  4. Type a subject and a message.

  5. Click Send.

8.8.3. Read a message

  1. From the Dashboard, click Messages.

  2. Click a message.

    If the message is part of a conversation, you'll see all messages in this conversation.

8.8.4. Create a feedback message

  1. From the Dashboard, click Write feedback.

  2. Type a subject and a feedback message.

  3. Click Send.

    The feedback message will appear in all of the specified users' inboxes.

8.8.5. Manage feedback messages

[Note]Note

You'll only see feedback messages and have access to the feedback handling tools if you are a member of the user group that is set up to handle feedback messages.

You'll receive feedback messages to your Messages inbox. For feedback messages you've the following options in addition to the messages options:

Table 8.1. Feedback handling tools

FunctionDescription

Priority

You can mark a feedback message with different priorities: None, Low, Medium or High.

Setting the priority makes it easier to keep track of which feedback message you need resolved first, and which feedback messages that can wait.

Status

All feedback messages get the status Open when created.

To keep track of existing feedback messages, you can change the status to Pending, Invalid or Solved.

You can filter feedback messages in your inbox based on their status. This makes it easier to switch between feedback messages and normal messages.

Assigned to

You can assign a feedback message to any member of the user group that is set up to handle feedback messages.

None means that you haven't assigned a user to the feedback message.

Internal reply

When you work in a feedback handling team you might want to discuss the feedback before sending an answer to the sender. You can keep this discussion in the same message conversation as the feedback itself.

To send a reply that within the feedback handling user group, click Internal reply.


8.8.6. Configure feedback message function

To configure the feedback message function, you must:

  1. Create a user group (for example "Feedback message recipients") that contains all the users who should receive feedback messages.

  2. Open the System Settings app and click General > Feedback recipients and select the user group you created in the previous step.